Refund Policy

This Refund Policy explains when and how you may receive a refund for purchases made through Pook Audio (“we,” “us,” or “our”). Pook Audio is a trading name of Ayal Yishay, sole proprietor, registered and operating under the laws of the State of Israel.

All purchases of Pook Audio's own products — a Create License, a Free Release, or a Publishing Plan — are handled by Paddle (Paddle.com Market Limited), our merchant of record. Paddle processes the billing and all refunds. Pook Audio does not directly process payments or issue refunds — all refund requests are processed through Paddle.

Plugins sold by publishers using Pook are not sold by Pook Audio. If you bought a plugin from a publisher, that sale is between you and the publisher, and any refund is governed by the publisher's own refund policy, not by this one.

This policy should be read in conjunction with our Terms of Service and Privacy Policy.

A Create License may be refunded within 14 days of purchase where the tools do not work as described — that is, where the runtime, the validator, or the workspace tools are defective or fail to do what Pook Audio says they do.

A twenty-one-day trial precedes every purchase, so you can confirm the tools work on your machine, in your digital audio workstation, before you pay. For that reason the refund covers defects rather than second thoughts. A plugin that builds and runs but is not what you hoped for is not a defect in the Service, and neither is a result you obtained from your coding agent, which is a third-party product and not part of the Service.

A Free Release is a one-time fee for building and releasing a single plugin. It is refundable at any time until the first successful build of that plugin.

Once the first build succeeds, the fee is non-refundable, because the build is the deliverable you paid for and it has been delivered.

A Publishing Plan is a recurring subscription that you may cancel at any time. When you cancel, your access continues to the end of the period you have already paid for. No pro-rated, partial, or proportional refunds are provided for the unused portion of a billing period, and payments already made for a period, including automatic renewal payments, are not refunded.

Cancelling stops new sales and the issuing of new licenses. It does not take anything away from the customers you already have: they keep the plugins they bought. Each of your released plugins is rebuilt with an offline license, and every existing customer is emailed a perpetual key for it.

Nothing in Sections 2, 3, or 4 limits the statutory consumer rights described in Section 5.

If you are a consumer located in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), you may have a statutory right to withdraw from a purchase within 14 days of the transaction date under the Consumer Rights Directive (EU) 2011/83/EU or equivalent UK legislation.

Downloading or using the Software begins performance of the digital content immediately, so you need not wait for the 14-day withdrawal period to expire before using it. You may still exercise your right of withdrawal within the 14-day period, but the refund amount may be reduced proportionally to reflect the services already provided.

If you are a consumer located in Israel, you may have a statutory right to cancel a distance transaction within 14 days of the transaction date under the Consumer Protection Law 5741-1981, subject to the conditions and exceptions set forth in that law.

Nothing in this Refund Policy limits or excludes any statutory consumer rights that cannot be excluded or limited under applicable law.

To request a refund, please contact us at:

support@pookaudio.com

Please include the following information in your request:

• The email address associated with your Pook Audio account.
• The date of the charge you are requesting a refund for.
• The reason for your refund request.

We will acknowledge your request within 3 business days and work with Paddle to process eligible refunds. Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

You may also contact Paddle directly through the receipt email you received at the time of purchase, which contains a link to manage your subscription and request refunds.

We encourage you to contact us before initiating a chargeback or payment dispute with your bank or payment provider. Filing a chargeback without first attempting to resolve the issue with us may result in the suspension or termination of your account.

Pook Audio reserves the right to dispute chargebacks that we believe to be fraudulent or unjustified, and to take appropriate action in accordance with our Terms of Service.

Pook Audio may update this Refund Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. Material changes will be communicated via email or in-app notification at least 30 days before they take effect.

Your continued use of the Service after any changes to this policy constitutes your acceptance of the updated policy. Changes to this policy do not affect refund requests already submitted before the effective date.

If you have any questions about this Refund Policy, please contact us at:

support@pookaudio.com

Pook Audio (a trading name of Ayal Yishay)
Israel